Returns and Refund Policy
Last updated: 18 October 2026
This policy explains how to return items you bought from Your shop's name at Your website, and how we refund you. It does not affect your legal rights as a consumer, which may give you more.
1. Return window
You can return most items for any reason within Days customers have to return days after the day you receive them. If your order arrives in several parts, this period starts when you receive the last part.
2. Condition of returned items
Please return items unused and in their original condition and packaging, with any tags still attached. You may handle an item as you would in a shop to check it. If an item has been used or damaged beyond that, we may reduce the refund to reflect the loss in value, and we will tell you why.
3. How to return an item
- Tell us within the return window, by email to Email for returns, giving your order number and the items you are returning.
- Pack the items securely, with your order number.
- Send them to Return address, within 14 days after telling us.
- Keep proof of sending until your refund arrives.
4. Return shipping
Who pays return shipping
If you arrange the shipping yourself, please use a tracked service and keep the receipt.
5. Refunds
We will refund you within Time to refund after you receive a return after we receive the items, or after you show us proof that you have sent them back, whichever is earlier. We refund to the payment method you used, at no charge to you.
We refund the price of the items returned. If you return a whole order within the return window, we also refund the standard delivery cost you paid. We will email you when the refund is on its way; your bank or card provider may take a few more days to show it.
6. Exchanges
Exchanges
7. Faulty or wrong items
If an item arrives faulty or damaged, develops a fault, or is not what you ordered, please tell us as soon as you can at Email for returns, ideally with a photo. We will pay for the return and repair, replace or refund the item, as the law requires. These rights apply even after the return window has passed.
8. Questions
If you have any question about a return or a refund, contact us at Email for returns. We are happy to help.