Terms of service

These terms are between nerix.ai [legal entity to be confirmed], [registered address to be confirmed], and the customer opening an account. Using nerix.ai means agreeing to them.

nerix.ai is a document-grounded AI assistant: a library that indexes your documents, chat that answers from them with citations, and the Sheet, where drafts live with version history. Some capabilities are labelled "coming soon" in the product; they are part of the roadmap, not of the current service.

Every account belongs to an organisation — a single person for individual accounts, a team for business ones. Roles (owner, admin, member, viewer) control what each person can do. You are responsible for what happens under your credentials and for keeping them safe.

Plans are monthly, in euros, with a monthly credit allowance, seats and storage. AI work is metered in credits: sending a message, indexing a document and exporting a Sheet each spend them. Costs are decided server-side and every movement is recorded in an append-only ledger you can inspect. Credit packs top the balance up. Prices may change with notice; a change never applies retroactively to credits you already hold.

Do not use the service to break the law, to infringe others' rights, to attempt to extract other customers' data, or to probe or overload the infrastructure. We may suspend an account that endangers the service or other customers, and will say why.

Your documents remain yours. You grant us the licence needed to store, index and process them solely to provide the service — and nothing else. They never train models, ours or anyone's.

Answers cite their sources so you can check them, and you should: nerix.ai is not a lawyer, an accountant or a substitute for professional advice, and an answer is not a representation that the underlying document says what you hope it says. The product prints this reminder under its own answers.

Your organisation selects which AI providers may process its conversations, including providers whose cautions are printed in the picker. That selection is your organisation's own decision.

The service is provided as available. We do not currently offer an uptime commitment, and we will not pretend to one here that we could not honour; when a formal SLA exists it will be published and referenced from this page.

Nothing in these terms excludes liability that cannot lawfully be excluded. Beyond that, our aggregate liability is capped at the fees your organisation paid in the twelve months before the claim, and neither party is liable for indirect or consequential loss.

You can stop using the service at any time; plans are monthly and there is no annual lock-in. Before a workspace is deleted, owners can export everything. After deletion, erasure follows the schedule in the privacy policy.

These terms are governed by [governing law and jurisdiction to be confirmed].

When these terms change materially, the date above changes and organisation owners are notified in the product before the change takes effect.

Questions about these terms: info@nerix.ai.