Are these consumer letter templates free?

Yes. Each one is free to fill in and download as Word or PDF, with no account.

Will a letter get me a refund?

It cannot promise one, but a clear, dated request with the order details and what you want is the best first step, and it is the proof you will need later.

Do these letters depend on a country's consumer law?

They are written to work anywhere. Your rights, deadlines and the office to complain to differ by country, so check what applies where you live.

Should I keep a copy?

Yes. Keep the letter, the date you sent it, how you sent it and any reply, in one place.

Free consumer rights letter templates

Complaints and refund requests, cancelling a subscription or contract, disputing a card payment, and asking a company for or to delete your personal data. Say what happened and what you want.

5 templates

Your full name, as on the cardYour address or email7 November 2026Your bank or card issuerCard disputesSubject: Dispute of a card payment, card ending Last 4 digits of the cardDear Sir or Madam,I am writing to dispute the following payment on my card and to ask you to reverse it.Card: ending in Last 4 digits of the cardSeller: The seller, as shown on your statementDate of the charge: Date of the chargeCard payment dispute letterAsk your bank or card issuer to reverse a charge, with the facts set out clearly.Your rights as a customer
Your full nameYour address or email7 November 2026The business you bought fromSubject: Complaint about What you boughtOrder or receipt number: Order or receipt number (optional)Dear Sir or Madam,I am writing to complain about What you bought, which I bought from you on Date you bough…What went wrongI have already tried to resolve this with you: What you have already tried (optional)What you want Please reply in writing by Reply by to confirm how and when you will do t…Complaint and refund requestExplain what went wrong and ask for a refund, repair or replacement by a set date.Your rights as a customer
Contract or subscription cancellation letterEnd a contract, membership or subscription and get the end date confirmed in writing.Your rights as a customer
Your full nameYour postal address (optional)Your email, for the reply7 November 2026The organisationIts privacy contact (optional)Subject: Request for access to my personal dataDear Sir or Madam,I am asking for a copy of the personal data you hold about me, and for information about how yo…I make this request under The law you rely on (optional).To help you find my records: Details that help them find you (optional).Personal data access requestAsk an organisation for a copy of your personal data and how it is used.Your rights as a customer
Personal data deletion requestAsk an organisation to erase your personal data and confirm it in writing.Your rights as a customer

Templates

Your rights as a customer templates

A clear written request is often what gets a company to act, and it is the record you need if you take the matter further. These templates ask for the facts a company needs, keep a calm tone and say what you expect to happen next.

Templates are a careful starting point, not legal advice. Where the law matters, check what applies where you are.

Your rights as a customer

Questions people ask

Are these consumer letter templates free?: Yes. Each one is free to fill in and download as Word or PDF, with no account.
Will a letter get me a refund?: It cannot promise one, but a clear, dated request with the order details and what you want is the best first step, and it is the proof you will need later.
Do these letters depend on a country's consumer law?: They are written to work anywhere. Your rights, deadlines and the office to complain to differ by country, so check what applies where you live.
Should I keep a copy?: Yes. Keep the letter, the date you sent it, how you sent it and any reply, in one place.