Onboarding plan for Amira Khan
Company: Brightwater Analytics
Job title: Customer Success Manager
Start date: 4 January 2027
Manager: Daniel Okafor, Head of Customer Success
Buddy: Lucia Romero
This plan helps Amira Khan settle in, learn the work and know what is expected. The manager and the new employee review it together and change it when needed.
Before day one
Send the signed contract and the welcome email
Order the laptop and set up accounts
Tell the team who is joining and when
Prepare the desk or the remote-work kit
First day
Welcome at 9:30 by the manager
Tour, equipment and accounts
Lunch with the team
Short talk on how the week will go
First week
Read the handbook and the main policies
Meet each team member for 20 minutes
Shadow two client calls
Agree the goals for the first 30 days
Goals
First 30 days
Understand the product and the main client types
Take over 5 small client accounts with support
Days 31 to 60
Run client reviews alone
Own 15 accounts
Days 61 to 90
Own 30 accounts
Suggest one improvement to the onboarding of new clients
People to meet
Priya Nair, Product lead: how the product is planned
Henrik Larsen, Finance: how invoices and renewals work
Training and tools
CRM training in week 1
Data protection course in the first month
Check-ins
End of week 1, 30 minutes
Day 30, 60 minutes
Day 60, 60 minutes
Day 90, review of the plan and next goals
At each check-in, talk about what is going well, what is unclear, what support is needed and whether the goals still fit. Write down what you agree.
Manager: ______________
New employee: ______________
Date: ______________