Job evaluation form
Company: Brightwater Analytics
Job title: Customer Success Manager
Team: Customer Success
Evaluated by: Priya Nair (HR), Tom Lindqvist (Head of Customer Success)
Date: 12 May 2030
1. The job in brief
Owns 30 client accounts, runs onboarding and quarterly reviews, and works with the product team to solve problems.
2. Scores
Scale: 1 (low) to 5 (very high) for each factor
| Factor | Score | Reason |
|---|---|---|
| Skills and knowledge | 4 | Needs product depth and strong client skills |
| Effort and problem solving | 3 | Many accounts, steady pace, few surprises |
| Responsibility | 4 | Owns client revenue of about 1.2 million a year |
| Working conditions | 2 | Office work, some travel |
Total score: 13 out of 20
3. Result
Grade: Grade 6
Pay range for the grade: EUR 42,000 to EUR 52,000 a year, before tax
4. Comparison with similar jobs
Same grade as Implementation Manager. One grade above Support Specialist.
5. Comments
The score for conditions may need review if travel increases.
6. Approval
Approved by Anna Berg, HR Director on 19 May 2030.
Next review: In 2 years, or when the job changes a lot