Handover note
Company: Northgate Supplies Ltd
From: Nadia Petrova, Account Manager
Last working day: 30 June 2027
To: Marcus Lee
Manager: Elena Garcia
What the role does
Looks after 24 customer accounts, runs quarterly reviews and handles renewals.
Current work and status
| Item | Status | Next step |
|---|---|---|
| Brightline renewal | Contract sent, signature due 15 July | Marcus to chase |
| Apex Foods review | Booked 8 July | Slides ready in the shared folder |
| Pricing update | Draft with finance | Wait for approval |
Deadlines and promises
15 July: Brightline contract
22 July: price proposal to Apex
Key contacts
| Organisation | Name | Contact |
|---|---|---|
| Brightline Ltd | Amira Khan | amira@brightline.example |
| Apex Foods | Joel Park | +00 000 000 0005 |
Where things are
Customer folders: Shared drive > Accounts. Reports: CRM dashboard 'My accounts'. Templates: Sales > Templates.
Access and accounts
CRM seat, shared mailbox, two supplier portals
Passwords are never written in this note. Elena Garcia arranges access and closes the accounts that are no longer needed.
Open problems and things to watch
Apex pays late; call finance if it passes 45 days. Brightline wants a lower price.
Tips
Customers prefer a call before an email. Keep Tuesday free for the weekly sales meeting.
Sign-off
Handed over by Nadia Petrova. Received by Marcus Lee. Reviewed by Elena Garcia.