Customer satisfaction survey

It is free to fill in online, needs no account, and downloads as a Word document or a PDF. See all Sales and marketing templates

• Company

  For example: Alder Supplies Ltd

• What the survey is about

  For example: your recent delivery and order

• Time it takes

  For example: 2 minutes

• Please reply by

  For example: 31 October 2027

• How to send the answers back

  For example: Reply to this email or hand the form to our team

• Thank-you offeroptional

  For example: 10 percent off your next order

• How you will use the answersoptional

  For example: We use your answers to improve our service. Results are combined and your name is not shared. We keep the forms for 12 months.

1. 1About you
2. 21. Overall satisfaction
3. 32. Recommend
4. 43. Rate each part
5. 54. What did we do well?
6. 65. What should we do better?
7. 76. Did we solve your problem or question?
8. 87. May we contact you about your answers?
9. 9How we use your answers

1. 01

   Fill in

   Type your details in the form. The document fills itself in as you type; click any gap to jump to its field.

2. 02

   Check

   Read it through. Gaps you have not filled stay marked, so nothing goes out half done.

3. 03

   Download

   Save it as a Word document to edit further, or as a PDF to send or print.

What details does this template ask for?

The form asks for 7 details, starting with Company, What the survey is about, Time it takes, Please reply by, How to send the answers back. 2 more are optional.

Can I download this template as Word or PDF?

Yes. When you have filled in the form, save it as a Word document to keep editing, or as a PDF to send or print. It is free and needs no account.

Is what I type sent anywhere?

No. What you type stays in your browser while you fill in the document. It only goes to nerix if you choose to open the template in the chat.

What should I check before I use this template?

If you collect names or emails, tell people why and how long you keep them. Rules on contacting customers for feedback vary by place.

Are these marketing templates free?

Most are. Fill in and download them for free as Word or PDF, with no account. A few longer documents are premium: free to fill in, paid once to download, and marked with their price.

Do I need a customer's permission for a case study?

Yes. Get the customer's written approval of the text, the quotes and any logo before you publish. The case study template has a field for it.

Can nerix improve the wording?

Yes. Open the template in the nerix chat and ask for a shorter, warmer or more formal version, then check every fact before you publish.

• Brand guidelines summaryPut your brand rules on one page: voice, logo, colours, fonts, images and what not to do.Sales and marketing
• Campaign performance reportReport how a marketing campaign did against its goals, what it cost and what to do next.Sales and marketing
• Competitor analysisCompare your main competitors on offer, price, customers and strengths, then decide where you can win.Sales and marketing
• Content calendarPlan what you publish, where and when: goals, channels, themes, and a dated schedule with an owner for each piece.Sales and marketing
• Customer case studyTell a customer's story with real numbers: the problem, what you did and the result.Sales and marketing
• Customer churn reviewReview the customers you lost in a period: how many, why, the warning signs and what to fix.Sales and marketing

See all Sales and marketing templates