Post-implementation review

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• Project name

  For example: New booking system

• Project sponsor

  For example: Marta Silva, Operations Director

• Review led by

  For example: Jin Park, Project office

• Go-live date

  For example: 1 March 2030

• Review date

  For example: 3 June 2030

• Original goals and benefits

  One per line, as in the project case.

  For example: Cut booking time from 10 minutes to 3 Remove double bookings Save 2 days of admin work a week

• What was achieved

  Give numbers and say how you measured them.

  For example: Booking time is now 4 minutes. Double bookings fell from 12 a month to 1. Admin saving is about 1.5 days a week.

• Planned cost and actual cost

  Name the currency.

  For example: Planned 85,000. Actual 92,500, 9 percent over

• Planned and actual schedule

  For example: Planned go-live 1 February. Actual 1 March, 4 weeks late

• Quality and stability

  What went wrong after launch, and what is stable now.

  For example: 3 serious faults in the first month, all fixed. No faults in the last 6 weeks.

• Feedback from users

  Summarise what users and customers said.

  For example: Front desk staff like the speed. Managers want better reports. Two people still use the old paper diary.

• What went well

  One per line.

  For example: Clear weekly updates. Staff were trained before go-live.

• What did not go well

  One per line.

  For example: Data cleaning took longer than planned. Testing started late.

• Actions to take

  One row for each action.

  For example: Build the manager report | Jin Park | 30 July Retire the paper diary | Marta Silva | 30 June Share lessons with the IT team | Jin Park | 15 June

• Conclusion

  A short verdict.

  For example: The project delivered most of its benefits. Two actions are needed to finish the job.

1. 11. Goals and expected benefits
2. 22. What was achieved
3. 33. Cost and schedule
4. 44. Quality and stability
5. 55. Feedback from users
6. 66. What went well
7. 77. What did not go well
8. 88. Actions
9. 99. Conclusion

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What details does this template ask for?

The form asks for 15 details, starting with Project name, Project sponsor, Review led by, Go-live date, Review date.

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Are these IT and project templates free?

Most are. Fill in and download them for free as Word or PDF, with no account. A few longer documents are premium: free to fill in, paid once to download, and marked with their price.

Does a security policy make us secure?

No document does that alone. A policy helps when it matches what people really do, so keep it short, explain it to your team and review it every year.

Is a project charter only for large projects?

No. A small project benefits too, because one page that names the goal, the limits and the decision maker prevents most arguments later.

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