Change request CR-2027-014
Project or system: Customer portal, release 3
Requested by: Priya Nair, Product owner
Date: 12 March 2027
Type of change: Type of change
Priority: Priority
1. The change
Add payment by bank transfer to the checkout, in addition to cards.
2. Why it is needed
About 18 percent of customers abandon the checkout because they do not have a card. Two large clients asked for it.
3. Impact
| Area | Impact |
|---|---|
| Cost | EUR 6,500 |
| Time | 9 working days; release moves from 5 April to 16 April |
Scope and work: A new payment method, changes to the order screens and the finance report, new tests.
Risks and who else is affected: Finance must change how it matches payments. Risk of errors if it is rushed.
Alternatives considered: A payment link sent by email, with no changes to the checkout, later replaced by this change.
4. Test and rollback plan
Test on the staging system. Release outside peak hours. If errors rise above 1 percent, switch the new method off and go back to the previous version.
5. Decision
Approver: Daniel Okafor, Project sponsor
Decision (tick one): Approved Approved with conditions Postponed Rejected
Conditions or reason: ____________________________________________
Signature: ______________ Date: ______________