Invoice dispute reply

It is free to fill in online, needs no account, and downloads as a Word document or a PDF. See all Finance and accounting templates

• Customer contact

  For example: Ms Karimi

• Invoice number

  For example: INV-2027-0418

• Invoice date

  For example: 3 October 2027

• Invoice amount

  For example: EUR 4,850.00

• Date they raised the dispute

  For example: 12 October 2027

• What they said was wrong

  For example: You said the roof repair was charged twice and the labour hours are higher than agreed.

• What you found

  For example: We checked our records. The repair appears once. The labour was 32 hours, as in the quote dated 20 September signed by you. We did find that the 15 percent discount was not applied to the materials.

• Result

  For example: Partly accepted: we will correct the invoice

• The correctionoptional

  For example: We will issue a credit note of EUR 310.50 for the missing discount, making the new total EUR 4,539.50.

• Amount still due

  For example: EUR 4,539.50

• Pay by

  For example: 26 October 2027

• Papers attachedoptional

  For example: Signed quote, timesheet, delivery note

• Your name and company

  For example: Martin Kowalski, Northgate Building Ltd

• How to reach you

  For example: +353 1 555 0100

1. 1Subject: Your query about invoice [Invoice number]
2. 2Dear [Customer contact],
3. 3Thank you for contacting us on [Date they raised the dispute] about invoice [Invoice number] dated [Invoice date] for...
4. 4What you raised
5. 5[What they said was wrong]
6. 6What we found

1. 01

   Fill in

   Type your details in the form. The email fills itself in as you type; click any gap to jump to its field.

2. 02

   Check

   Read it through. Gaps you have not filled stay marked, so nothing goes out half done.

3. 03

   Send

   Copy it, open it in your email app, or save it as a Word document or a PDF.

What details does this template ask for?

The form asks for 14 details, starting with Customer contact, Invoice number, Invoice date, Invoice amount, Date they raised the dispute. 2 more are optional.

Can I download this template as Word or PDF?

Yes. When you have filled in the form, copy the email, open it in your email app, or save it as a Word document or a PDF. It is free and needs no account.

Is what I type sent anywhere?

No. What you type stays in your browser while you fill in the document. It only goes to nerix if you choose to open the template in the chat.

Are these finance templates free?

Most are. Fill in and download them for free as Word or PDF, with no account. A few longer documents are premium: free to fill in, paid once to download, and marked with their price.

Do these templates include tax rules?

No. Tax and invoicing rules differ by country. Each template has fields for amounts and references, and you add the tax details your local rules require.

Can I use them with my accounting software?

Yes. They are plain documents. Download the Word version, or copy the figures into your software.

• Account reconciliation sign-offShow that a ledger balance matches the bank or statement, with the differences explained and signed off.Finance and accounting
• Bad debt write-off memoRecord and approve writing off a debt that cannot be collected, with the steps already tried.Finance and accounting
• NewBalance sheetShow what a business owns and owes on one date, with totals and a check that both sides match.Finance and accounting
• BudgetPlan income and costs for a period in tables that add up by themselves, with risks and approval.Finance and accounting
• Budget variance reportCompare budget with actual results, explain the gaps and say what you will do about them.Finance and accounting
• Capital expenditure requestAsk for approval to spend on a major asset: need, options, cost, payback and risks.Finance and accounting

See all Finance and accounting templates