Interview scorecard
Company: Brightwater Analytics
Role: Customer Success Manager
Candidate: Amara Okafor
Interviewer: Daniel Costa
Date: 12 November 2026
Stage: Interview stage
How to score
Score each criterion from 1 to 5 using only what the candidate said or showed in the interview, and write the evidence beside the score.
| Score | Meaning |
|---|---|
| 1 | Does not meet the need |
| 2 | Partly meets the need |
| 3 | Meets the need |
| 4 | Clearly exceeds the need |
| 5 | Outstanding, a real strength for the team |
Scores
| Criterion | Score (1 to 5) | Evidence from the interview |
|---|---|---|
| Communication with clients | 4 | Explained a hard case clearly |
| Solving problems | 3 |
Main strengths: Gave two clear examples of turning an unhappy client into a renewal.
Concerns or gaps: Little experience with the CRM we use. Could learn it quickly, in my view.
Recommendation
☐ Strong yes, move forward
☐ Yes, with reservations
☐ No, do not move forward
Total score (out of 25): ______________
Interviewer's signature: ______________
Date: ______________