Management review minutes
Organisation: Northfield Foods Ltd
System reviewed: Quality and food safety management system
Date: 12 December 2030
Place: Boardroom, and online for Anna
Chair: Maria Silva, Managing director
Minutes by: Hamza Idrissi
1. Present
Maria Silva, Maria Costa, Hamza Idrissi, Sam Okafor, Anna Berg (online)
Apologies: Jin Park
2. Actions from the last review
| Action | State |
|---|---|
| Replace the old oven controller | done in October |
| Train new starters on allergens | 2 of 3 done, one in January |
3. Performance and results
Customer complaints: 11 (target 15 or fewer). On-time delivery: 96 percent (target 97). Waste: 3.1 percent (target 3).
4. Audits and inspections
Internal audits: 2 major and 7 minor findings, 6 closed. External audit: passed with 2 minor findings.
5. Customer and staff feedback
Two large customers praised packaging. Staff asked for more cleaning time.
6. Risks, changes and opportunities
New supermarket contracts in 2031. A new oven line. Ingredient price rises.
7. Resources
One more quality assistant. Training budget of 3,000.
8. Decisions
Approve the quality assistant post
Keep the complaint target at 15
Start a waste reduction project
9. New actions
| Action | Owner | Due date |
|---|---|---|
| Advertise the quality assistant post | Anna Berg | 20 December |
| Write the waste project plan | Hamza Idrissi | 31 January |
10. Next review
12 June 2031