Project closure report
Project: Customer portal rebuild
Project manager: Hamza Idrissi
Sponsor: Maria Costa, Operations Director
Closure date: 30 November 2029
1. Objectives and what was delivered
Objective: let customers see orders and invoices online.
Delivered: portal live for all customers on 12 November, with orders, invoices and downloads.
Not delivered: payment by card, moved to a later project.
2. Time against plan
Planned finish 15 October. Actual finish 12 November. Four weeks late, caused by the data clean-up.
3. Cost against budget
Approved budget: 120,000 EUR
Actual cost: 131,500 EUR
Extra 11,500 for four weeks of added work on data clean-up, approved by the sponsor on 20 September.
4. Quality and acceptance
All 62 acceptance tests passed. Two minor display faults remain. The sponsor signed acceptance on 12 November.
5. Open items
| Item | Owner | Date |
|---|---|---|
| Fix two display faults | Support team | by 15 December |
| Card payment | Product owner | new project in Q1 |
6. Lessons learned
Check data quality before planning. Hold a short weekly demo to the customers' team. Keep the same testers from start to end.
7. Handover
Support team has the guide and training. Hosting passes to IT on 30 November. Warranty fixes by the supplier until 31 January.
8. Thanks
The customer service team for their time in testing.
Sign-off
The sponsor confirms the project is closed.
______________________ Maria Costa, Operations Director Date: 30 November 2029