Brightwater Analytics
1 February 2027
Priya Nair
18 Orchard Way, Bristol, BS2 8PQ
Promotion to Senior Customer Success Manager
Dear Priya Nair,
Congratulations. I am very pleased to confirm that you are promoted from Customer Success Manager to Senior Customer Success Manager, from 1 March 2027.
Over the last year you grew the accounts you manage by 30 percent, trained two new colleagues and led our move to a new client reporting process.
Your new role
You will report to Head of Customer Success. These are the main changes:
You will lead a team of three account managers.
You will own the renewal targets for the region.
You will join the monthly management meeting.
Pay and terms
Your pay from 1 March 2027 will be GBP 54,000 a year, before tax, paid monthly. Your previous pay was GBP 46,000 a year, before tax.
Your holiday allowance rises to 27 days a year. Your notice period becomes 3 months.
A review after 6 months to check that the role is working well for you and for us.
All other terms of your employment stay as they are, unless this letter says otherwise. Please sign and return a copy to confirm that you accept.
Thank you for what you have already given to Brightwater Analytics. We look forward to seeing what you do next.
Yours sincerely,
Marcus Lee, Chief Operating Officer
Brightwater Analytics
I accept the promotion on the terms above.
Signed: ______________________ Date: ______________