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Complaint and refund request

Explain what went wrong and ask for a refund, repair or replacement by a set date.

Your full name
Your address or email

18 October 2026

The business you bought from

Subject: Complaint about What you bought

Dear Sir or Madam,

I am writing to complain about What you bought, which I bought from you on Date you bought it for Price you paid. It is not of the quality I was entitled to expect.

What went wrong

What you want Please reply in writing by Reply by to confirm how and when you will do this.

If I have not heard from you by that date, I will take the matter further. That may include contacting a consumer protection authority, using a dispute resolution service, asking my card issuer to reverse the payment, or going to court.

I have kept copies of my receipt and of our messages, and I can send them to you on request.

Yours sincerely,

Your full name

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Templates

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