Grievance procedure

It is free to fill in online and needs no account. The finished Word document and PDF cost €4.99, paid once. See all People and HR templates

• Company

  For example: Northgate Building Ltd

• Who this applies to

  For example: All employees, including those on probation. Contractors may use steps 1 and 2.

• In force from

  For example: 1 January 2027

• Who owns this procedure

  For example: Head of People

• Who to speak to first, informally

  For example: Your line manager, or the Head of People if the complaint is about your manager

• Who receives a written grievance

  For example: The Head of People (people@northgate.example)

• Days to hold the meeting after the written complaint

  Working days. Keep it short enough to be fair.

  For example: 5

• Days to give the written decision after the meeting

  For example: 5

• Days to appeal after the decision

  For example: 5

• Who may come to meetings

  For example: A colleague or a trade union representative

• Who hears an appeal

  For example: A director who was not involved before

1. 11. Purpose
2. 22. Who this applies to
3. 33. Step 1: talk it through
4. 44. Step 2: put it in writing
5. 55. Step 3: the meeting
6. 66. Step 4: the decision
7. 77. Step 5: the appeal
8. 88. Rules for everyone
9. 99. Review

1. 01

   Fill in

   Type your details in the form. The document fills itself in as you type; click any gap to jump to its field.

2. 02

   Check

   Read it through. Gaps you have not filled stay marked, so nothing goes out half done.

3. 03

   Download

   Pay once and get it as a Word document to edit further and as a PDF to send or print. The link comes by email too.

What details does this template ask for?

The form asks for 11 details, starting with Company, Who this applies to, In force from, Who owns this procedure, Who to speak to first, informally.

How much does this template cost?

€4.99, paid once. Filling it in and seeing the first part is free. You pay when you download the finished Word document and PDF, with no account and no subscription. Every paid nerix plan includes it.

Can I download this template as Word or PDF?

Yes. When you have filled in the form, press Download and pay once. You get the finished document as a Word file to keep editing and as a PDF to send or print, and the link by email.

Is what I type sent anywhere?

While you fill it in, what you type stays in your browser. When you buy the document, your answers go to nerix to make your files. They are kept for seven days so you can download again, then deleted.

What should I check before I use this template?

Many places set minimum steps, time limits and a right to be accompanied. Check the law and any union or collective agreement where you operate. This is not legal advice.

Are these HR templates free?

Most are. Fill in and download them for free as Word or PDF, with no account. A few longer documents are premium: free to fill in, paid once to download, and marked with their price.

Do the HR templates follow my country's employment law?

They assume no country's law. Employment rules differ a lot, so each template says where to check local requirements before you use it.

Can a small team use them too?

Yes. They work for a team of two or a company of two thousand, and you can cut any section you do not need in the Word version.

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