Sales call report
Sales representative: Hamza Idrissi
Customer or prospect: Harbor Hotels Group
Date: 9 May 2030
Type of contact: Type of contact
1. People met
Maria Costa, Purchasing Manager
Jonas Weber, Head Chef
2. Goal of the call
Present the new bread range and ask for a trial order.
3. What was discussed
They plan to replace their bread supplier by autumn. Quality and early delivery before 6:00 matter most. They liked the sourdough and seeded rolls.
4. Customer needs
Delivery before 6:00 every day
Fewer returns on stale bread
One invoice for all 5 hotels
5. Objections
| Objection | Our answer |
|---|---|
| Price is 8 percent above current supplier | Explained the lower waste and offered a 3-month price review |
Competitors mentioned: Current supplier: Metro Bakers
6. Agreed actions
We: send a quote and samples by Friday
They: confirm the trial week and tell us the order sizes
Next step: Trial delivery to the main hotel on Monday 20 May
7. Outlook
Deal outlook: Deal outlook
Estimated yearly value: 85,000 EUR