Pricing review
Company: Brightwater Analytics
Covers: Starter, Team and Business plans
Led by: Omar Haddad, Head of Finance
Date: 15 January 2031
Currency: EUR
1. Current prices
| Product | Price |
|---|---|
| Starter | 29 a month |
| Team | 99 a month |
| Business | 299 a month |
2. Costs and margins
| Product | Cost | Margin |
|---|---|---|
| Starter | cost to serve 8 | margin 72 percent |
| Team | cost to serve 31 | margin 69 percent |
| Business | cost to serve 140 | margin 53 percent |
3. What the numbers show
Team sells best. Business has the most discounts, 25 percent on average. Starter customers upgrade after 5 months.
4. The market
Two main rivals raised prices by 8 to 10 percent last year. A new free tool exists for small teams. Prices checked on their own pages on 10 January 2031.
5. What customers say
In interviews, customers care more about support than price. Some find Business too costly for 20 users.
6. Options
A. Keep prices
B. Raise Team and Business by 7 percent
C. Add a plan between Team and Business
D. Cut discounts above 15 percent
7. Expected effect
| Option | Effect |
|---|---|
| B | revenue up about 5 percent, some customers may leave |
| C | fills a gap, needs new work |
| D | revenue up 3 percent |
8. Decision
Option B and D together, from 1 April 2031
9. Telling customers
Email 60 days before. Existing customers keep their price for 12 months.
Next review: January 2032