Blog
Everything about customers.
3 guides on this topic, newest first.
Teamwork4 min read
Handle customer complaints and keep the customer
A calm routine for handling customer complaints in a small team: acknowledge fast, find out what happened, make it right and write replies that sound human.
Sales and contracts5 min read
A price increase notice that keeps your customers
How to write a price increase letter to customers: decide a fair rise, tell them early, explain the reason clearly and answer pushback. Template included.
Teamwork6 min read
How to run a help desk for a small team
How to run a help desk for two to ten people: one queue, clear owners, reply targets, saved replies and a few numbers worth watching.