A help desk that sits next to your documents.
Customers write by portal, website widget or email, and every request lands in one queue with its owner, priority and reply time. Reply publicly, keep internal notes, use macros, and link the request to the work and files behind it.
01What it does
Requests from customers and staff in one queue, with reply times that stand out.
One queue, clear owners
Unassigned, mine, waiting on customer and late, each with a count.
Reply times that show
Chips show "Reply in" and "Solve in" so late work stands out.
Public replies and private notes
Answer the requester or talk to the team without leaving the request.
Request types and macros
Start from ready forms such as IT support, HR question or complaint, and answer faster with macros.
02Questions
Questions
Is this a Zendesk alternative?
It covers the core of a help desk, requests, queues, deadlines and macros, and it lives in the same workspace as your files and tasks. Large support teams with many channels may need more, so compare it with your needs.
How do customers reach the desk?
Through a portal, a website widget or an email address, once you set them up. You can also add a request yourself for a customer who called.
03Tools