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User acceptance test sign-off

Record that the users tested the work, what is still open, and who accepts it as ready.

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User acceptance test sign-off

Project: Customer portal, release 2.0
Supplier: Marin Software Studio
Customer: Northgate Building Ltd
Test period: 1 to 12 November 2027
Environment and version: Staging, build 2.0.4

1. What was tested

Customer login and password reset
Booking a site visit
Invoice list and PDF download
Payment by card
Access on phone and desktop browsers

2. Who tested

Sofia Marin (Customer service)
Liam Byrne (Operations)
Five pilot customers

3. Results

112 test cases run: 104 passed, 6 failed, 2 not run
All payment tests passed
Slow page on invoice list with over 500 rows

4. Open defects

D-14 (High): PDF shows wrong date format. Fix before go live.
D-17 (Low): Button wording on the booking page. Fix in the next release.

5. Conditions

D-14 must be fixed and retested before go live on 22 November.

6. Decision

Accepted with conditions, on 15 November 2027.

By signing, the customer confirms that the tests above were done by the people named, and that the work meets the agreed requirements, except for what is listed as open. Acceptance does not remove the supplier's duty to fix the defects listed or any warranty duty in the contract.

For the customer

Martin Kowalski, Managing Director ______________________ Date: 15 November 2027

For the supplier

Sofia Marin, Project Lead ______________________ Date: 15 November 2027

Templates are a careful starting point, not legal advice. Where the law matters, check what applies where you are.

IT and projects

What this template is for

A user acceptance test sign-off: what was tested, the results, open defects, conditions, the decision to accept or not and signatures from both sides.

It is free to fill in online, needs no account, and downloads as a Word document or a PDF. See all IT and projects templates

IT and projects

What you fill in

The form asks for 14 details. The document fills itself in as you type.

  • Project or system

    For example: Customer portal, release 2.0

  • Supplier or delivery team

    For example: Marin Software Studio

  • Customer or business owner

    For example: Northgate Building Ltd

  • Test period

    For example: 1 to 12 November 2027

  • Environment and version testedoptional

    For example: Staging, build 2.0.4

  • What was tested

    One area per line, as in the agreed scope or requirements.

    For example: Customer login and password reset Booking a site visit Invoice list and PDF download Payment by card Access on phone and desktop browsers

  • Who tested

    For example: Sofia Marin (Customer service) Liam Byrne (Operations) Five pilot customers

  • Results

    For example: 112 test cases run: 104 passed, 6 failed, 2 not run All payment tests passed Slow page on invoice list with over 500 rows

  • Open defectsoptional

    ID, severity and when it will be fixed.

    For example: D-14 (High): PDF shows wrong date format. Fix before go live. D-17 (Low): Button wording on the booking page. Fix in the next release.

  • Conditions of acceptanceoptional

    For example: D-14 must be fixed and retested before go live on 22 November.

  • Decision

    For example: Accepted with conditions

  • Date

    For example: 15 November 2027

  • Customer's signer

    For example: Martin Kowalski, Managing Director

  • Supplier's signer

    For example: Sofia Marin, Project Lead

IT and projects

What is inside

The parts of this document, in order.

  1. 11. What was tested
  2. 22. Who tested
  3. 33. Results
  4. 44. Open defects
  5. 55. Conditions
  6. 66. Decision

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    Check

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Questions people ask

What details does this template ask for?

The form asks for 14 details, starting with Project or system, Supplier or delivery team, Customer or business owner, Test period, What was tested. 3 more are optional.

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