Go-live checklist
Project: New customer portal
Launch target: Production, portal.example.com
Planned go-live: Saturday 4 March 2028, 06:00 to 09:00
Launch lead: Hamza Idrissi
Testing
| Item | Who | Done on | Note |
|---|---|---|---|
| All planned tests passed | |||
| User acceptance test signed off | |||
| Load test at twice expected traffic | |||
| Two low priority bugs open, accepted by the sponsor |
Data and migration
| Item | Who | Done on | Note |
|---|---|---|---|
| Test migration run and checked | |||
| Final migration time agreed | |||
| Old data kept read-only for 90 days |
Security and access
| Item | Who | Done on | Note |
|---|---|---|---|
| Test accounts and default passwords removed | |||
| Security review done | |||
| HTTPS and certificate valid | |||
| Admin access limited to named people |
Hosting, backups and monitoring
| Item | Who | Done on | Note |
|---|---|---|---|
| Backup taken and a restore tested | |||
| Monitoring and alerts on | |||
| Domain and DNS ready | |||
| Email sending checked |
People, training and support
| Item | Who | Done on | Note |
|---|---|---|---|
| Support team trained | |||
| Help pages published | |||
| On-call rota for the first week | |||
| Customers told of the date |
Rollback plan
If the checks fail by 09:00, switch DNS back to the old portal (about 15 minutes). Decision by the launch lead.
Checks right after launch
Sign in, place a test order, pay, receive the email, check the dashboards.
Decision
Go
Fix the two open bugs within one week.
Approved by: Sofia Marin, Managing Director
______________________ Date: 2 March 2028