Blog
Everything about support.
3 guides on this topic, newest first.
Teamwork4 min read
Handle customer complaints and keep the customer
A calm routine for handling customer complaints in a small team: acknowledge fast, find out what happened, make it right and write replies that sound human.
Teamwork6 min read
How to run a help desk for a small team
How to run a help desk for two to ten people: one queue, clear owners, reply targets, saved replies and a few numbers worth watching.
Comparisons and alternatives5 min read
Zendesk alternatives for small business
Zendesk alternatives for small business compared: Freshdesk, Help Scout, Zoho Desk, HubSpot and nerix. Prices, free plans, strengths and limits.