# Customer Support Desk and Ticket System

Source: https://nerix.ai/tools/desk

Live

# A help desk that sits next to your documents.

Customers write by portal, website widget or email, and every request lands in one queue with its owner, priority and reply time. Reply publicly, keep internal notes, use macros, and link the request to the work and files behind it.

Start free More about it

Try asking

- Show me everything late or due soon.
- Take the next unassigned request.
- Turn this complaint into a task for the quality team.

01 What it does

## Requests from customers and staff in one queue, with reply times that stand out.

- ### One queue, clear owners Unassigned, mine, waiting on customer and late, each with a count.
- ### Reply times that show Chips show "Reply in" and "Solve in" so late work stands out.
- ### Public replies and private notes Answer the requester or talk to the team without leaving the request.
- ### Request types and macros Start from ready forms such as IT support, HR question or complaint, and answer faster with macros.

02 Questions

## Questions

Is this a Zendesk alternative? +

It covers the core of a help desk, requests, queues, deadlines and macros, and it lives in the same workspace as your files and tasks. Large support teams with many channels may need more, so compare it with your needs.

How do customers reach the desk? +

Through a portal, a website widget or an email address, once you set them up. You can also add a request yourself for a customer who called.

03 Tools

## The rest of the family

- [Chat Live](https://nerix.ai/tools/chat)
- [Chat with your PDFs Live](https://nerix.ai/tools/pdf-chat)
- [Docs Live](https://nerix.ai/tools/docs)
- [Letter writer Live](https://nerix.ai/tools/letters)
- [Document summaries Live](https://nerix.ai/tools/summaries)
- [Meeting minutes Live](https://nerix.ai/tools/meetings)
- [Translate Live](https://nerix.ai/tools/translate)
- [Agents Live](https://nerix.ai/tools/agents)
- [Websites Early access](https://nerix.ai/tools/sites)
- [Code Early access](https://nerix.ai/tools/code)
- [Contract review Early access](https://nerix.ai/tools/contracts)
- [Design Early access](https://nerix.ai/tools/design)
- [Transcription Early access](https://nerix.ai/tools/transcribe)
- [Voice Early access](https://nerix.ai/tools/voice)
- [Scan to text Early access](https://nerix.ai/tools/ocr)
- [Tasks and projects Live](https://nerix.ai/tools/work)