# On-call Handover Template, Free to Fill Source: https://nerix.ai/templates/on-call-handover Hand the pager over cleanly: open incidents, recent changes, noisy alerts and what to watch. ## Fill it in and preview You are signed in. Fill it in your workspace and it is kept as a document you can send, share and have signed. [Open in your workspace](https://app.nerix.ai/documents/templates/on-call-handover) ### On-call handover **Service:** Payments platform **Handing over:** Sam Okafor **Taking over:** Hamza Idrissi **Handover time:** Monday 14 January 2030, 09:00 UTC **Period covered:** 7 to 14 January ## 1. Open incidents | Incident | What | State | Next step | | INC-2041 | Slow card checks in the evening | Mitigated, cause not found | Next step: trace on Tuesday 18:00 | ## 2. Incidents closed this period | Incident | What | Fix | Follow-up | | INC-2037 | Email provider timeout | Fixed by a longer retry | Follow-up ticket DEV-512 | ## 3. Changes | When | Change | | Wed | Database upgrade to the new minor version, watch query times | | Thu | Rollout of new fraud rules at 10 percent | | Sat 02:00 | Planned maintenance on the queue | ## 4. Alerts Disk warning on batch-3 fires at night during backups. It clears by itself within 20 minutes. ## 5. What to watch Checkout error rate (normal under 0.3 percent) Queue delay (normal under 5 seconds) Partner API status page, they have had two short outages ## 6. Follow-ups Check the trace for INC-2041 after the evening peak. Confirm the backup alert fix is merged. ## 7. Contacts | For | Who to call | | Database help | Anna Berg, +44 7700 900123 | | Partner contact | Maria Costa | | Escalation | Engineering manager on call | ## 8. Useful links Dashboards, runbooks and the incident channel. ## Confirmation The person taking over confirms they have read this note and can be reached for questions. ______________________ Hamza Idrissi Templates are a careful starting point, not legal advice. Where the law matters, check what applies where you are. IT and projects ## What this template is for An on-call handover note for engineers changing shift. Record open incidents, risky changes, alerts, follow-ups and contacts so nothing is lost. Word or PDF. It is free to fill in online, needs no account, and downloads as a Word document or a PDF. [See all IT and projects templates](https://nerix.ai/templates/it-projects) IT and projects ## What you fill in The form asks for 13 details. The document fills itself in as you type. - ### Service or team For example: Payments platform - ### Handing over For example: Sam Okafor - ### Taking over For example: Hamza Idrissi - ### Handover date and time For example: Monday 14 January 2030, 09:00 UTC - ### Period this note covers For example: 7 to 14 January - ### Open incidents Write none if there are none. One row for each incident. For example: INC-2041 | Slow card checks in the evening | Mitigated, cause not found | Next step: trace on Tuesday 18:00 - ### Incidents closed this week (optional) optional One row for each incident. For example: INC-2037 | Email provider timeout | Fixed by a longer retry | Follow-up ticket DEV-512 - ### Recent and upcoming changes One row for each change. For example: Wed | Database upgrade to the new minor version, watch query times Thu | Rollout of new fraud rules at 10 percent Sat 02:00 | Planned maintenance on the queue - ### Alerts that are noisy or can be ignored (optional) optional For example: Disk warning on batch-3 fires at night during backups. It clears by itself within 20 minutes. - ### What to watch For example: Checkout error rate (normal under 0.3 percent) Queue delay (normal under 5 seconds) Partner API status page, they have had two short outages - ### Follow-ups left for you (optional) optional For example: Check the trace for INC-2041 after the evening peak. Confirm the backup alert fix is merged. - ### Who to call One row for each contact. For example: Database help | Anna Berg, +44 7700 900123 Partner contact | Maria Costa Escalation | Engineering manager on call - ### Useful links (optional) optional For example: Dashboards, runbooks and the incident channel. IT and projects ## What is inside The parts of this document, in order. - 1 1. Open incidents - 2 2. Incidents closed this period - 3 3. Changes - 4 4. Alerts - 5 5. What to watch - 6 6. Follow-ups - 7 7. Contacts - 8 8. Useful links - 9 Confirmation Templates ## How it works - 01 ### Fill in Type your details in the form. The document fills itself in as you type; click any gap to jump to its field. - 02 ### Check Read it through. Gaps you have not filled stay marked, so nothing goes out half done. - 03 ### Download Save it as a Word document to edit further, or as a PDF to send or print. ### Make it yours with AI Open it in the chat and ask for changes: shorter, firmer, another situation, another language. [Adapt it with nerix](https://nerix.ai/try?template=on-call-handover) ### Was this template helpful? IT and projects ## Questions people ask ### What details does this template ask for? The form asks for 13 details, starting with Service or team, Handing over, Taking over, Handover date and time, Period this note covers. 4 more are optional. ### Can I download this template as Word or PDF? Yes. When you have filled in the form, save it as a Word document to keep editing, or as a PDF to send or print. It is free and needs no account. ### Is what I type sent anywhere? No. What you type stays in your browser while you fill in the document. It only goes to nerix if you choose to open the template in the chat. ### Are these IT and project templates free? Most are. Fill in and download them for free as Word or PDF, with no account. A few longer documents are premium: free to fill in, paid once to download, and marked with their price. ### Does a security policy make us secure? No document does that alone. A policy helps when it matches what people really do, so keep it short, explain it to your team and review it every year. ### Is a project charter only for large projects? No. A small project benefits too, because one page that names the goal, the limits and the decision maker prevents most arguments later. Templates ## More in IT and projects - [API integration specification Specify how two systems connect: what data moves, how it is secured, how errors are handled and who owns it. IT and projects](https://nerix.ai/templates/api-integration-specification) - [Architecture decision record Record a technical decision with its context, options, reasons and consequences, for the team to find later. IT and projects](https://nerix.ai/templates/architecture-decision-record) - [Bring your own device policy Set the rules for using personal phones and laptops for work: security, privacy, support and leaving. 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