# Master Services Agreement Template, Word and PDF Source: https://nerix.ai/templates/master-services-agreement Buy to download This page shows a preview. Buy the document on nerix.ai to download it as Word and PDF and print it. https://nerix.ai/templates/master-services-agreement # Master services agreement Agree the general terms once, then add each job as a statement of work. Before you send it This agreement fits services between two businesses. Rules on liability limits, late payment interest, intellectual property, data protection and termination vary by country, and some terms cannot be excluded. Check the law where you and your client are based, and have a lawyer review the agreement if the value or the risk is high. ## Fill it in and preview You are signed in. Fill it in your workspace and it is kept as a document you can send, share and have signed. [Open in your workspace](https://app.nerix.ai/documents/templates/master-services-agreement) **€9.99, pay once, Word and PDF** Included in every paid nerix plan. ### Master Services Agreement This agreement is made on 1 December 2026 between: - **Harbourline Retail Ltd**, of 85 Dock Road, Liverpool L3 4BP, United Kingdom ("the Client"); and - **Northfield Digital Studio LLP**, of 3 Mill Lane, Leeds LS1 5AA, United Kingdom ("the Provider"). ## 1. Definitions and structure **1.1** In this agreement: **"Services"** means the services the Provider supplies under this agreement, in general: website design and development, hosting, maintenance and related digital marketing services , and the services described in each SOW. **"SOW"** means a written statement of work signed by both parties that refers to this agreement and names the Services, deliverables, schedule, fees, acceptance criteria, the people involved and any special terms. **"Deliverables"** means the items the Provider must hand over to the Client under a SOW. **"Background Materials"** means the materials, tools, software, methods and know-how that a party owns or licenses before this agreement or develops independently of it, including improvements to them that are not specific to the Client. **"Confidential Information"** means non-public information that a party shares with the other in connection with this agreement and that is marked or described as confidential or that a reasonable person would understand to be confidential, including the terms of this agreement and each SOW. **"Personal Data"** means information about an identified or identifiable person. **"Fees"** means the amounts the Client pays for the Services under a SOW. **1.2** This agreement sets the terms that apply to all Services. Each piece of work is agreed in a SOW, and each SOW is part of this agreement. If a SOW conflicts with this agreement, this agreement applies, unless the SOW states clearly which section it changes and that it is signed by both parties for that purpose. Nothing in this agreement obliges the Client to order any Services, or the Provider to accept any SOW, until both parties sign it. ## 2. Term **2.1** This agreement starts on 1 December 2026 and lasts for 3 years from the effective date, renewing for one year at a time unless a party gives notice , unless it ends earlier under section 14. **2.2** Ending this agreement does not end a SOW that is still running. That SOW, and this agreement as it applies to it, continue until the SOW is completed or ended under section 14. ## 3. The Provider's services **3.1** The Provider will carry out the Services: - with reasonable skill and care, and to the standard of a competent provider of similar services; - with suitably qualified and experienced people; - in line with each SOW, the schedule in it, and the law that applies; and - in line with the Client's reasonable written policies on security, safety and conduct that have been given to it, when the Provider works at the Client's premises or on its systems. **3.2** The Provider decides how the Services are performed and who performs them, within the SOW. It will tell the Client promptly of any matter that may affect the schedule, the cost or the quality of the Services. **3.3** The Provider is an independent contractor. It is not the Client's employee, agent or partner, cannot bind the Client, and is responsible for paying, and for the tax, insurance and benefits of, its own people. Nobody in its team becomes the Client's employee because of this agreement. **3.4** The Provider may use subcontractors only with the Client's prior written consent, which is not unreasonably withheld. The Provider stays responsible for their work as if it were its own and will bind them to terms no less protective than those in sections 8, 9 and 10. **3.5** The Provider will not offer or accept bribes or other improper payments, or break any sanctions, export-control or anti-corruption law that applies, in connection with this agreement. ## 4. The Client's duties **4.1** The Client will give the Provider, on time, the information, access, decisions, approvals and cooperation that the Provider reasonably needs, and will pay the Fees in line with this agreement. **4.2** If a delay by the Client, or a change the Client asks for, affects the schedule or the cost, the Provider will tell the Client promptly, and the parties will agree the effect in writing under section 5. The Provider is not in breach to the extent that its failure comes from the Client's failure to meet its duties. 5. Change control 6. Acceptance ⁦2 / 8⁩ 7. Fees and payment 8. Intellectual property ⁦3 / 8⁩ 9. Confidentiality 10. Personal data and security 4 more pages ⁦4 / 8⁩ The full document unlocks when you download The rest is written and waiting, with your answers in place. Templates are a careful starting point, not legal advice. Where the law matters, check what applies where you are. Company and legal ## What this template is for A full master services agreement (MSA) you fill in online: statements of work, fees, acceptance, IP, liability, data protection and termination. It is free to fill in online and needs no account. The finished Word document and PDF cost €9.99, paid once. [See all Company and legal templates](https://nerix.ai/templates/company-legal) Company and legal ## What you fill in The form asks for 22 details. The document fills itself in as you type. - ### Client: name For example: Harbourline Retail Ltd - ### Client: address For example: 85 Dock Road, Liverpool L3 4BP, United Kingdom - ### Service provider: name For example: Northfield Digital Studio LLP - ### Service provider: address For example: 3 Mill Lane, Leeds LS1 5AA, United Kingdom - ### Effective date For example: 1 December 2026 - ### General description of the services The kinds of work covered. Each job is described in detail in a statement of work. For example: website design and development, hosting, maintenance and related digital marketing services - ### How long the agreement lasts For example: 3 years from the effective date, renewing for one year at a time unless a party gives notice - ### Days to pay an invoice For example: 30 - ### Interest on late payment (optional) optional Some places set a legal rate or limit. Leave empty to use the law's rate, if there is one. For example: 1.5 percent a month - ### Limit on each party's liability A common limit is the fees for the last 12 months. The law may not allow a limit for some losses. For example: the fees paid under the statement of work in the 12 months before the claim - ### Days of notice to end the agreement For example: 60 - ### Client's contact for notices For example: legal@harbourline.example - ### Provider's contact for notices For example: contracts@northfield.example - ### Country or state whose law applies For example: England and Wales - ### Days the Client has to accept or reject a deliverable For example: 10 - ### Days after delivery in which the Provider fixes defects free of charge For example: 90 - ### Who owns the deliverables - ### How long confidentiality lasts after the agreement ends Trade secrets stay protected for as long as they remain secret. For example: 3 years - ### Minimum professional liability insurance (optional) optional Leave it empty to ask only for reasonable insurance. For example: GBP 2,000,000 for each claim - ### No hiring of each other's staff for (optional) optional Leave it empty for no such promise. Some places limit these promises. For example: 12 months - ### How disputes are decided - ### Place of the courts or of the arbitration For example: London, England Company and legal ## What is inside The parts of this document, in order. - 1 1. Definitions and structure - 2 2. Term - 3 3. The Provider's services - 4 4. The Client's duties - 5 5. Change control - 6 6. Acceptance - 7 7. Fees and payment - 8 8. Intellectual property - 9 9. Confidentiality - 10 10. Personal data and security - 11 11. Warranties - 12 12. Indemnities Templates ## How it works - 01 ### Fill in Type your details in the form. The document fills itself in as you type; click any gap to jump to its field. - 02 ### Check Read it through. Gaps you have not filled stay marked, so nothing goes out half done. - 03 ### Download Pay once and get it as a Word document to edit further and as a PDF to send or print. The link comes by email too. ### Was this template helpful? Company and legal ## Questions people ask ### What details does this template ask for? The form asks for 22 details, starting with Client: name, Client: address, Service provider: name, Service provider: address, Effective date. 3 more are optional. ### How much does this template cost? €9.99, paid once. Filling it in and seeing the first part is free. You pay when you download the finished Word document and PDF, with no account and no subscription. Every paid nerix plan includes it. ### Can I download this template as Word or PDF? Yes. When you have filled in the form, press Download and pay once. You get the finished document as a Word file to keep editing and as a PDF to send or print, and the link by email. ### Is what I type sent anywhere? While you fill it in, what you type stays in your browser. When you buy the document, your answers go to nerix to make your files. They are kept for seven days so you can download again, then deleted. ### What should I check before I use this template? This agreement fits services between two businesses. Rules on liability limits, late payment interest, intellectual property, data protection and termination vary by country, and some terms cannot be excluded. Check the law where you and your client are based, and have a lawyer review the agreement if the value or the risk is high. ### Are these company templates free? Most are. Fill in and download them for free as Word or PDF, with no account. A few longer documents are premium: free to fill in, paid once to download, and marked with their price. ### Is a template the same as legal advice? No. A template is a careful starting point. Company, contract and data protection law differ by country, so have a lawyer read anything that carries real risk before you sign. ### Can I change the clauses? Yes. Download the Word version and edit it, or open the template in the nerix chat and ask for a clause that is stricter, shorter or in another language. Templates ## More in Company and legal - [Acceptable use policy Set clear rules for using your systems, accounts, devices and services, and what happens when they are broken. Company and legal](https://nerix.ai/templates/acceptable-use-policy) - [Agency agreement Appoint an agent to find customers and negotiate sales for you in an area, for a commission. Company and legal Premium, €9.99](https://nerix.ai/templates/agency-agreement) - [Anti-bribery policy State that you never give or take bribes, set gift and hospitality limits, and say how to report concerns. 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