# Invoice Dispute Reply Template, Free Source: https://nerix.ai/templates/invoice-dispute-reply Answer a disputed invoice calmly, with the facts, any correction and a clear next step. ## Fill it in and preview You are signed in. Fill it in your workspace and it is kept as a document you can send, share and have signed. [Open in your workspace](https://app.nerix.ai/documents/templates/invoice-dispute-reply) Subject: Your query about invoice INV-2027-0418 Dear Ms Karimi , Thank you for contacting us on 12 October 2027 about invoice INV-2027-0418 dated 3 October 2027 for EUR 4,850.00 . We take every question about an invoice seriously and have looked into it. **What you raised** You said the roof repair was charged twice and the labour hours are higher than agreed. **What we found** We checked our records. The repair appears once. The labour was 32 hours, as in the quote dated 20 September signed by you. We did find that the 15 percent discount was not applied to the materials. **Result:** Partly accepted: we will correct the invoice . We will issue a credit note of EUR 310.50 for the missing discount, making the new total EUR 4,539.50. **Amount now due: EUR 4,539.50, to be paid by 26 October 2027.** I have attached these papers so you can see how we reached this: Signed quote, timesheet, delivery note If you still disagree, please tell me which item and why, and send any papers that support it. We will answer within a few working days. The undisputed part of the invoice remains due by 26 October 2027 . Thank you for your patience. You can reach me on +353 1 555 0100 . Kind regards, Martin Kowalski, Northgate Building Ltd Templates are a careful starting point, not legal advice. Where the law matters, check what applies where you are. Finance and accounting ## What this template is for A reply to a customer who disputes your invoice: the facts, any correction, what is still due and by when. Copy it or open it in your email app. It is free to fill in online, needs no account, and downloads as a Word document or a PDF. [See all Finance and accounting templates](https://nerix.ai/templates/finance-accounting) Finance and accounting ## What you fill in The form asks for 14 details. The document fills itself in as you type. - ### Customer contact For example: Ms Karimi - ### Invoice number For example: INV-2027-0418 - ### Invoice date For example: 3 October 2027 - ### Invoice amount For example: EUR 4,850.00 - ### Date they raised the dispute For example: 12 October 2027 - ### What they said was wrong For example: You said the roof repair was charged twice and the labour hours are higher than agreed. - ### What you found For example: We checked our records. The repair appears once. The labour was 32 hours, as in the quote dated 20 September signed by you. We did find that the 15 percent discount was not applied to the materials. - ### Result For example: Partly accepted: we will correct the invoice - ### The correction optional For example: We will issue a credit note of EUR 310.50 for the missing discount, making the new total EUR 4,539.50. - ### Amount still due For example: EUR 4,539.50 - ### Pay by For example: 26 October 2027 - ### Papers attached optional For example: Signed quote, timesheet, delivery note - ### Your name and company For example: Martin Kowalski, Northgate Building Ltd - ### How to reach you For example: +353 1 555 0100 Finance and accounting ## What is inside The parts of this document, in order. - 1 Subject: Your query about invoice [Invoice number] - 2 Dear [Customer contact], - 3 Thank you for contacting us on [Date they raised the dispute] about invoice [Invoice number] dated [Invoice date] for... - 4 What you raised - 5 [What they said was wrong] - 6 What we found Templates ## How it works - 01 ### Fill in Type your details in the form. The email fills itself in as you type; click any gap to jump to its field. - 02 ### Check Read it through. Gaps you have not filled stay marked, so nothing goes out half done. - 03 ### Send Copy it, open it in your email app, or save it as a Word document or a PDF. ### Make it yours with AI Open it in the chat and ask for changes: shorter, firmer, another situation, another language. [Adapt it with nerix](https://nerix.ai/try?template=invoice-dispute-reply) ### Was this template helpful? Finance and accounting ## Questions people ask ### What details does this template ask for? The form asks for 14 details, starting with Customer contact, Invoice number, Invoice date, Invoice amount, Date they raised the dispute. 2 more are optional. ### Can I download this template as Word or PDF? Yes. When you have filled in the form, copy the email, open it in your email app, or save it as a Word document or a PDF. It is free and needs no account. ### Is what I type sent anywhere? No. What you type stays in your browser while you fill in the document. It only goes to nerix if you choose to open the template in the chat. ### Are these finance templates free? Most are. Fill in and download them for free as Word or PDF, with no account. A few longer documents are premium: free to fill in, paid once to download, and marked with their price. ### Do these templates include tax rules? No. Tax and invoicing rules differ by country. Each template has fields for amounts and references, and you add the tax details your local rules require. ### Can I use them with my accounting software? Yes. They are plain documents. Download the Word version, or copy the figures into your software. Templates ## More in Finance and accounting - [Account reconciliation sign-off Show that a ledger balance matches the bank or statement, with the differences explained and signed off. 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