# Bug Report Template, Free Source: https://nerix.ai/templates/bug-report Report a software problem so a developer can repeat it, judge its impact and fix it. ## Fill it in and preview You are signed in. Fill it in your workspace and it is kept as a document you can send, share and have signed. [Open in your workspace](https://app.nerix.ai/documents/templates/bug-report) ### Bug report **Title:** Invoice PDF is blank when the customer name has an accent **Product and area:** Billing app, invoice export **Reported by:** Anna Berg **Date:** 14 October 2027 **Severity:** High ## Steps to repeat 1. Open Billing and create a new invoice. 2. Enter the customer name "Zoë Müller". 3. Save, then press Download PDF. ## What was expected A PDF with the customer name, lines and total. ## What happened The PDF has a blank page. No error is shown. **How often:** Every time ## Where it happens Billing app 4.2.1, Windows 11, Chrome 128 ## Impact About 30 customers with accented names cannot get invoices. Finance sends them by hand. ## Evidence Screenshot blank-pdf.png. Log line at 10:42: renderer error 500. ## Workaround Remove the accent, save and download. Templates are a careful starting point, not legal advice. Where the law matters, check what applies where you are. IT and projects ## What this template is for A bug report template for software problems. Give the title, steps to repeat it, what you expected, what happened, the version, device, impact and evidence. It is free to fill in online, needs no account, and downloads as a Word document or a PDF. [See all IT and projects templates](https://nerix.ai/templates/it-projects) IT and projects ## What you fill in The form asks for 13 details. The document fills itself in as you type. - ### Short title For example: Invoice PDF is blank when the customer name has an accent - ### Product and area For example: Billing app, invoice export - ### Reported by For example: Anna Berg - ### Date For example: 14 October 2027 - ### How serious is it? For example: High - ### Steps to repeat it Numbered, short, starting from a known place. For example: 1. Open Billing and create a new invoice. 2. Enter the customer name "Zoë Müller". 3. Save, then press Download PDF. - ### What you expected For example: A PDF with the customer name, lines and total. - ### What happened For example: The PDF has a blank page. No error is shown. - ### How often does it happen? For example: Every time - ### Version, device and browser For example: Billing app 4.2.1, Windows 11, Chrome 128 - ### Who is affected and how optional For example: About 30 customers with accented names cannot get invoices. Finance sends them by hand. - ### Screenshots, logs or links optional For example: Screenshot blank-pdf.png. Log line at 10:42: renderer error 500. - ### Workaround optional For example: Remove the accent, save and download. IT and projects ## What is inside The parts of this document, in order. - 1 Steps to repeat - 2 What was expected - 3 What happened - 4 Where it happens - 5 Impact - 6 Evidence - 7 Workaround Templates ## How it works - 01 ### Fill in Type your details in the form. The document fills itself in as you type; click any gap to jump to its field. - 02 ### Check Read it through. Gaps you have not filled stay marked, so nothing goes out half done. - 03 ### Download Save it as a Word document to edit further, or as a PDF to send or print. ### Make it yours with AI Open it in the chat and ask for changes: shorter, firmer, another situation, another language. [Adapt it with nerix](https://nerix.ai/try?template=bug-report) ### Was this template helpful? IT and projects ## Questions people ask ### What details does this template ask for? The form asks for 13 details, starting with Short title, Product and area, Reported by, Date, How serious is it?. 3 more are optional. ### Can I download this template as Word or PDF? Yes. When you have filled in the form, save it as a Word document to keep editing, or as a PDF to send or print. It is free and needs no account. ### Is what I type sent anywhere? No. What you type stays in your browser while you fill in the document. It only goes to nerix if you choose to open the template in the chat. ### Are these IT and project templates free? Most are. Fill in and download them for free as Word or PDF, with no account. A few longer documents are premium: free to fill in, paid once to download, and marked with their price. ### Does a security policy make us secure? No document does that alone. A policy helps when it matches what people really do, so keep it short, explain it to your team and review it every year. ### Is a project charter only for large projects? No. A small project benefits too, because one page that names the goal, the limits and the decision maker prevents most arguments later. Templates ## More in IT and projects - [API integration specification Specify how two systems connect: what data moves, how it is secured, how errors are handled and who owns it. IT and projects](https://nerix.ai/templates/api-integration-specification) - [Architecture decision record Record a technical decision with its context, options, reasons and consequences, for the team to find later. IT and projects](https://nerix.ai/templates/architecture-decision-record) - [Bring your own device policy Set the rules for using personal phones and laptops for work: security, privacy, support and leaving. 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IT and projects](https://nerix.ai/templates/cybersecurity-awareness-training-record) [See all IT and projects templates](https://nerix.ai/templates/it-projects) Templates ## More kinds of documents Every category has its own page, so you can see all of its templates at once. ## Use it in nerix ### Use it in nerix - [Templates](https://nerix.ai/product/templates) - [Long tasks](https://nerix.ai/product/tasks) - [Long documents](https://nerix.ai/product/long-documents) ### Learn more - [How to Make a Document From a Template](https://nerix.ai/help/make-a-document-from-a-template) - [IT and projects](https://nerix.ai/templates/it-projects)